Position Summary:

The Parcel Manager reports to the Director of Transportation and is responsible for supplier management and functional support for all Parcel shipments, including operational oversight and fiscal responsibility for these activities.  He / She will take a collaborative approach and will be accountable for creating plans to develop and integrate the capabilities of the transportation organization in line with the current Supply Chain Mission.  The Parcel Manager ensures that internal and external customers receive the highest level of service, makes decisions that maximize the operation’s performance and cost metrics, and builds strong associate work teams with a positive work environment.

Essential Functions/Responsibilities:

Essential Functions

The Parcel Manager will perform the following duties personally or through influence:

  • Manage the suppliers responsible for parcel shipments throughout the network in a dynamic, Omnichannel environment.  Includes intra-company, retail inbound and outbound, and direct-to-consumer movements from fulfillment nodes (fulfillment centers, supplier direct and stores).
  • Coordinate and manage supporting aspects of the company’s parcel programs:
    • Develop and manage sufficient relationships, programs and processes to support the execution of the organization’s rapidly evolving parcel operations and strategy, including planning, execution and forecasting to support current requirements and future growth.
    • Provide and maintain broad, deep understanding of current market / industry trends regarding rates and suppliers contrasted with short and long-term company demand.  Provide expertise and oversight in a matrix organization to ensure rate shopping and supplier selection methodology continuously meets functional service level requirements at the most effective total cost, including all ancillary surcharges.
    • Identify and develop a comprehensive set of analytics required to support a rapidly growing category.  Utilize those analytics to develop long-term strategies and tactics to stay ahead of demand, service level requirements and cost control.
    • Manage and support the periodic sourcing of national and regional suppliers and contract / rate negotiation to ensure operating expenses are within budgetary guidelines.  Ensure appropriate capacity exists to meet demand, both domestically and internationally.
    • Manage supplier program to ensure service levels are consistently exceeded at the most effective costs; includes relationship management and performance management aligned with operational planning and execution.
    • Develop and execute annual parcel budgets.
    • Ensure company and vendor compliance with all parcel / transportation laws and regulations.
    • Perform regular review of network and work with constituents to maximize proper utilization and reduce costs through optimization / sub-optimization.
  • Provide leadership that maximizes and optimizes resources in support of the company’s goals and objectives:
    • Recruit, train, mentor and develop an engaged, diverse team that will ensure the highest level of service, productivity, safety and quality.
    • Links company mission, vision, values, goals and strategies to team’s work.
    • Delegates appropriate responsibilities and holds staff accountable for results.
    • Explains the benefits of change and helps individuals overcome resistance to change.
    • Takes initiative to develop new ideas to improve productivity and effectiveness.
    • Enables cooperative and productive team interactions; works collaboratively to resolve conflicts and achieve shared goals.
    • Provides individuals with development opportunities to expand their capabilities.
    • Models behaviors and takes action to drive engagement.
    • Actively encourages diverse perspectives in interactions with others.
    • Provides ongoing feedback and coaching to team.
    • Sets priorities to ensure the customer comes first.
    • Empowers employees to improve service delivery.
    • Communicates goals frequently and clearly.
    • Ensures team maintains quality standards.
    • Helps team prioritize work and deliver results.
    • Responds to setbacks with workable solutions.
  • Promote a desire and commitment for continuous improvement:
    • Ensure standardization and sharing of best-demonstrated practices among the operation.
    • Ensures compliance with key company standards of safety and management.
    • Support the development of strategy and future capabilities as it pertains to the company’s short and long-term strategic direction.
    • Support and drive the development and attainment of short and long-range goals and objectives.  Review and analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
    • Evaluate and recommend new or revised relationship / compliance processes and procedures to ensure compliance with established standards.
    • Ensure information connectivity between suppliers, service providers, distribution and logistics, stores and customers.
  • Demonstrate support for the supply chain, eCom, Omnichannel and stores organizations by fostering effective communication through transparency of strategies and processes, and promoting relationship building initiatives.
  • Develop expense and capital budgets, controls, and measurements to monitor progress, including service-level agreements.  Ensure proper accounting treatment is attained and report status to appropriate stakeholders.
  • Ensure effective and timely communication between the department and supply chain management, the network of fulfillment nodes and various corporate departments to guarantee coordination of efforts.
  • Performs other duties as assigned.

Required Experience and Skills

  • 4 or more years of parcel and/or supply chain experience as an operator with a career path showing increasing responsibility in transportation, logistics and supply chain.

  • ; ability to create strong, trust-based relationships with these constituents.
  • Ability to persuade and influence others, collaborative, accountable for results, impeccable record of delivering on their promise.
  • Experience in parcel / transportation management systems / supply chain technology.
  • Excellent verbal and written communication skills.
  • A champion on new initiatives with an ability to successfully work across different groups, and to execute by bridging functional and divisional silos.
  • Ability to Travel.


  • Fact-based, objective approach
  • Ability to align actions and plans to strategies
  • Supports a learning culture
  • Builds collaborative, motivated teams
  • Develops the team
  • Focuses on customers and results
  • Excellent analytical and critical thinking skills
  • Demonstrated sense of urgency
  • Personable, motivated, entrepreneurial, outgoing
  • Excellent relationship management skills

Ideal Education

Ø  BA/BS in Business, Engineering, Logistics / Supply Chain Management or equivalent.

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