Position Summary:
The Parcel Transportation Analyst reports to the Manager of Parcel and is responsible for analyzing, enhancing, and optimizing the Belk Supply Chain network. This person will take a results oriented approach and be accountable for creating Supply Chain solutions that include reduction in parcel transportation costs, carrier management, and process improvement to maximize the Belk customer experience.  
Essential Functions/Responsibilities:

The Parcel Transportation Analyst will perform the following duties both individually and collaboratively:

  • Collect and analyze data for parcel KPI reporting.
  • Develop and analyze reports for additional visibility into parcel program, make recommendations for process improvement and cost savings initiatives.
  • Develop, maintain, evolve, and produce timely a series of parcel and Supply Chain specific dashboards
  • Develop, maintain, evolve, and produce timely a series of carrier and facility scorecards
  • Provide expense feedback to key stakeholders
  • Communicate effectively and professionally with carrier partners to ensure efficient flow of operations to maintain the customer experience.
  • Support projects and initiatives to develop and expand carrier network to improve speed to customer while controlling expense.   
  • Provide daily support to fulfillment center / store operations in an Omni-Channel environment. Includes direct to consumer from fulfillment nodes (fulfillment centers, stores, and supplier direct), intra-company, and retail inbound / outbound.  
  • Coordinate and support all aspects of the company’s parcel programs:
    • Develop and manage sufficient relationships, programs and processes to support the execution of the organization’s rapidly evolving parcel operations and strategy
    • Provide and maintain broad, deep understanding of current market / industry trends regarding rates and new carrier products / initiatives
    • Identify and develop a comprehensive set of analytics required to support a rapidly growing category.
    • Provide support during peak holiday shipping seasons.
    • Collaborate with and support Customer Care initiatives.   
    • Manage supplier program to ensure service levels are consistently exceeded at the most effective costs.
    • Ensure company and vendor compliance with all parcel / transportation laws and regulations.
    • Perform regular reviews of parcel KPIs to maximize service, reduce costs, and opportunities for optimization.
    • Perform and maintain regular audits of carriers, services, and vendor performance.
  • Promote a desire and commitment for continuous improvement:
    • Ensure standardization and sharing of best-demonstrated practices among the operation.
    • Understand and execute the Belk strategic vision and company goals.
    • Review and analyze activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
    • Actively seeking / promoting ways to improve the customer experience.
  • Ensure effective and timely communication between the department and Supply Chain management, the network of fulfillment nodes and various corporate departments to guarantee coordination of efforts.
  • Actively supports Manager of Parcel with detailed analytics, regular updates on assigned projects, and recommendations for the program. 
Ability to perform ad-hoc requests as needed 

Required Experience and Skills

  • 2 or more years of parcel and/or supply chain experience with a career path showing increasing responsibility in transportation, logistics and supply chain.
  • Experience in parcel / transportation management systems / supply chain technology.
  • Ability to create strong, trust-based relationships with peers.
  • Experience in parcel / transportation management systems / supply chain technology.
  • Ability to successfully work across different groups and organizations.
  • Excellent verbal and written communication skills.
  • Emphasis on ability to multi-task and prioritize work load.


  • Fact-based, objective approach
  • Supports a learning culture
  • Be a team player
  • Willing to embrace leadership role amongst peers
  • Focuses on customers and results
  • Embrace Belk brand, company vision & culture
  • Excellent analytical and critical thinking skills
  • Demonstrated sense of urgency and ability to work in a fast pace environment
  • Personable, motivated, entrepreneurial, outgoing
  • Excellent relationship building skills

Ideal Education

Ø  BA/BS in Business, Engineering, Logistics / Supply Chain Management or equivalent.

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