Position Summary:

The Sr. Systems Analyst provides technical expertise related to various application teams. Plans work with Business Analysts to define technical requirements and any support related changes. Designs customizations, conversions, and interfaces as necessary. The Sr Systems Analyst will be responsible for supporting the applications in Merchandising area. The merchandising technologies primarily include Oracle Retail, SAS and Java. The role would require partnering with peers, business stakeholders, software & services provider, and colleagues from within and outside the application support team, to maintain and support the application, analyze and troubleshoot the production problems, and perform minor and major enhancements.

Essential Functions/Responsibilities:
    • Work collaboratively with IT and business team members to resolve the production issues.
    • Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
    • Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
    • Round the clock the commitment to maintain the application availability against business SLAs.
    • Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
    • Participate in planning sessions regarding application, hardware and software changes.   Actively engaged in pre- and post- implementation reviews.
    • Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
    • Prepare technical designs for modifications and integrations Java J2EE applications and custom components of product implementations to support business processes and requirements
    • Perform & oversee development and testing for major and minor enhancements
    • Manage service request queue monitor and fulfill business and product support requests
    • Prepare and execute unit/system test scripts to verify business logic of new or modified programs
    • Manage technical handover of new applications/enhancements from Project team to Production Support
    • Collaborate closely with IT teams and vendors to understand the architecture and design and as warranted submit change requests for system improvements
    • Document, communicate and escalate technical issues, manage to resolution and articulate business impact
    • Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
    • Analyze and improve the performance of Java J2EE applications


    • College or university degree in Information Systems, Computer Science or related field
    • 8-10 years of hands-on experience with production support, incident response, bug fixes major and minor enhancements
    • Expertise in developing & supporting Java J2EE applications using JavaScript/Spring MVC/ JSP/Servlets/XML/SQL/ Oracle PL-SQL/JSON/SOAP/REST
    • Experience in Retail Merchandising applications including Assortment Planning & Forecasting
    • Experience in Oracle Retail integration with other non-Oracle applications
    • Experience with SAS Demand Forecasting, SAS Size / Pack Optimization preferred
    • Demonstrated proficiency with SQL, PL/SQL, UNIX Scripting, Pro*C, Oracle Forms/Reports
    • Demonstrated ability to quickly learn new programming languages and tools.
    • Experience with testing tools and testing methodology
    • Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production 
    • Ability to learn new applications quickly, and support them in production.
    • Ability to think on both broad and detailed levels
    • Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
    • High tolerance for ambiguity matched with desire to organize it
    • Strong verbal, written and communication and presentation skills
    • Should be a team player, with ability to work in a highly collaborative environment

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