Position Summary:
The Systems Analyst provides technical expertise related to various application teams. The ideal candidate will have functional and technical implementation experience with Manhattan’s DOM application in the areas of order, inventory and fulfillment flow.  The analyst is responsible for the detail design and implementation of Distributed Order Management projects and enhancements enabling a DOM platform which conforms to business strategic and operational requirements. This person must possess the skills and experience to work effectively across project teams within the Supply Chain and DTC channels. 
Essential Functions/Responsibilities:

Systems Analysis and Design

  • Clarifies technical requirements and influences decisions that lead to the right solutions.

  • Administration and support of Order Management and Fulfillment System.

  • Coordinates with Architects to maintain all technical deliverables including technical design specifications, diagrams, flows, and documentation of all configuration changes.

  • Works with Security and Operations team to ensure solution compliance.

  • Strong systems/process orientation with demonstrated analytical thinking, organization skills, and problem-solving skills.

  • Understanding of integration concepts and System Oriented Architecture (SOA)

Application Configuration & Support

  • Functional knowledge of distributed order management, supply chain, and retail processes.

  • Strong functional and technical knowledge of the Manhattan DOM application.

  • Administration and support of Order Management System (Preferred Manhattan DOM).

  • High level of proficiency of SQL XML/XSLs, and UNIX.

  • Understanding of Fulfillment, Search, Payment Processing, Distribution Center and Logistics processes.

  • Ability to gather business requirements, solution design with technical teams, and write functional specification documents.

  • Demonstrated strong analytical and problem-solving skills.

  • Hands-on experience in managing production support incidents and problem management using ITIL tools, change control and process. 

  • Able to create basic reports via reporting application to meet business requirements and address data needs.

Software Configuration





Ability to:

·   Configure applications and test platform-specific versions of one or more applications.

·   Report the outcome of testing and identify potential improvements to the process and the software products according to agreed designs and standards.

Production Support





Ability to:

·   Support the Supply Chain applications, automate tasks, build installation task plans and perform log analysis for troubleshooting.

·   Manage configuration, alerts, and monitoring of production application, systems, and processes.

·   Production / Application support processes, services, standards, direction and improvements based on best practices and industry standards.


  • Knowledge of Java development and Java popular frameworks (Eclipse, Scope Studio, Web Methods Developer, SQL Developer) 

  • Distributed architecture

  • JBoss/ Weblogic Application server

  • Java/J2EE programming

  • Database Software like Oracle

  • Data warehouse and mining utilities like TOAD, SQLPlus, and Oracle tools

  • Operating Systems like Linux, Unix

  • Operating System level scripting tools like Shell scripts, Perl and Python scripts

·         Bachelor’s degree in Information Systems, Computer Science or related field strongly preferred.

·         3+ years of experience with Order Management and Fulfillment System in development or administration role. 

·         Ability to write Oracle Stored Procedures, Functions, Packages.

·         Experience analyzing complex system issues, contributing to triage and making recommendations.

·         Experience with 3rd party software implementations, and working with offshore providers.

·         2+ years of strong development experience in integration, Oracle SQL, and PL/SQL 

·         Knowledge of Java development and Java popular frameworks (Eclipse, Scope Studio, Web Methods Developer, SQL Developer).

Excellent problem-solving skills, particularly in anticipating and solving problems, issues, or concerns

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