Position Summary:

The Sr. Network Operations Analyst will provide assistance and knowledge transfer to various IT departments on data network and voice related functions

Essential Functions/Responsibilities:
  • Provide voice and data technical support

  • Monitor and analyze network and voice performance and provide reports on a regular basis

  • Provide voice and data configuration, management, validation and support

  • Provide LAN/WAN switching and routing support and configuration

  • Provide VPN configuration and support for end users

  • Maintain and update telecom infrastructure including but not limited to Cisco ASA, Cisco Nexus 7K, 5K and 2K, Cisco ISE , Cisco ACS, Cisco Client VPN access, F5 load balancers, Riverbed WAN Optimization, Cisco Wireless Controllers and Access Points, Solarwinds, and packet tracer/analyzer software

  • Management of Internet security and content filtering applications

  • Prepare and follow detailed documentation, standards and guidelines for data network and voice system procedures

  • Take corrective action to improve data network or voice performance

  • Respond to emergency situations and can performs effective troubleshooting during a production outage

  • Provide completion of daily telecom activities and tasks

  • The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ.

  • Bachelor’s Degree or equivalent experience required

  • 5+ years of data network and voice support experience required

  • Must have strong knowledge of iWaan, WaaS, SD-WAN

  • Must have strong knowledge of Cisco ASA command line interface

  • Must have strong knowledge of Cisco NX-OS command line interface

  • Must have strong knowledge of Cisco IOS command line interface

  • Experience with Nexus 9K, 7K, 5K and 2K switch management and configuration required

  • Experience with NX-OS configuration for SAN FCoE required

  • Experience with BGP and OSPF routing protocols required

  • Experience with Cisco UC voice systems or other equivalent VoIP voice system strongly preferred

  • Data Center experience regarding DR and failover testing strongly preferred

  • Ability to make good judgments, decisions, negotiate and problem solve

  • Ability to understand and clearly communicate technical information to non-IT personnel

  • Maintain a high level of knowledge regarding the clients computing environment

  • Must demonstrate strong sense of urgency regarding solving end-user issues

  • Efficiently and effectively solve problems regarding system errors or usage issues

  • Must be able to minimize downtime by rapidly diagnosing and resolving problems

  • Ability to track and document information regarding troubleshooting techniques

  • Maintain a high level of teamwork and communication

  • Ability to participate in 24 hour on-call rotation

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