Position Summary:

The Senior Network Engineer takes responsibility for major designs, installation, configuration, implementation and support of all aspects of the network environment, providing technical guidance and oversight and acting as a point of escalation and technical expert. 

Essential Functions/Responsibilities:
  • Provides advice, assistance and leadership into designs, documents, communicates, and enforces network standards, policies and procedures for standardizing network assets.

  • Participates in network architecture reviews.

  • Understands the intricacies of combined onshore-offshore support models

  • Performs detailed designs of new or changing network infrastructure.

  • Installs, configures, maintains, and replaces network hardware and software.

  • Conducts multiple levels of testing prior to release of new and upgraded network systems, products or services.

  • Performs root cause analysis, resolves problems and recommends solutions.

  • Establishes guidelines and standards for capacity management review and establishes standards for network operations.

  • Monitors and plans capacity of all network infrastructures, devices and data circuits to plan for future growth.

  • Analyzes system performance and performs preventative networks maintenance to provide availability according to operating level agreements.

  • Works towards providing a fully redundant high availability infrastructure at all times.

  • Performs monitoring, alerting, reporting, and trending of network and telecom systems.

  • Performs business continuity and disaster recovery testing.

  • Develops automation scripts and programs to streamline manual operations and reduce manpower requirement in maintenance and monitoring activities.

  • Performs troubleshooting and issue resolution and escalate issues to appropriate 3rd party vendor if needed.

  • Other duties as assigned.

  • Creative, out-of-the-box thinking, Inventor with ownership attitude, must enjoy daily problem-solving challenges.

  • Design and build supportable solutions.

  • Bachelor’s degree in Computer Science or related field or equivalent combination of industry related professional experience and education

  • 5-8 years of experience

  • Current CCNA network certification or greater

  • Working expertise with firewalls, access control lists, and load balancers

  • Working expertise with routing and switching technologies - Deep knowledge of Cisco routing protocols including WaaS, iWan, and PfR

  • Working expertise in network device monitoring and capacity planning

  • Working knowledge of security strategies and practices

  • Working knowledge/experience with Cisco Nexus (N7K or newer)

  • Wireless networking in large scale Office, store and Warehouse environments

  • VOIP/SIP migration/implementation experience






Additional Nice to Haves

  • Palo Alto firewall experience

  • Checkpoint Firewalls

  • Cisco ACE/CSS load balancers

  • F5/BigIP load balancer experience (implementation/management/troubleshooting)

  • Extreme Networks/Zebra Networks RF solutions


Preferred Education & Experience:

  • CCNA



  • Take responsibility for network installation projects.

  • Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made.

  • Analyze service and component availability, reliability, maintainability and serviceability.

  • Validate that services and components meet and continue to meet all of their agreed performance targets and service levels.

  • Implement arrangements for disaster recovery and documents recovery procedures.

  • Conduct testing of DR/BC recovery procedures.

  • Validate that service delivery meets agreed service levels.

  • Diagnose service delivery problems and initiate actions to maintain or improve levels of service.

  • Establish and maintain operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.

  • Draft and maintain procedures and documentation for network support.

Reports Directly to:

Supervisor: Delivery Manager, IT Infrastructure

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