Position Summary:
The Sr Systems Analyst provides technical expertise related to various application teams. Plans work with Business Analysts to define technical requirements and any support related changes. Designs and develops customizations, conversions, and interfaces as necessary. The Sr Systems Analyst will be responsible for designing, developing and supporting the applications in Retail Finance area. The technologies primarily include Oracle Retail, Pro*C, Oracle Forms and Reports. The role would require partnering with peers, business stakeholders, software & services provider, and colleagues from within and outside the application team, to deliver projects, maintain and support the application, analyze and troubleshoot the production problems, and perform minor and major enhancements.

Essential Functions/Responsibilities:
  • Design and develop customizations, conversions, interfaces, bug fixes, major/minor enhancements and resolve the production issues.
  • Develop/Modify programs using SQL, PL/SQL, UNIX Scripting, Pro*C, Oracle Forms/Reports and/or Java.
  • Analyze and improve the performance of Oracle RMS, REIM, RESA & Java online and batch applications
  • Clarify technical requirements and influences decisions that lead to the right solutions. 
  • Provide estimates for work effort required.
  • Create all technical deliverables including technical design specifications, diagrams, flows, and documentation of all configuration changes
  • Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
  • Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
  • Participate in planning sessions regarding application, hardware and software changes.   Actively engaged in pre- and post- implementation reviews.
  • Prepare and execute unit/system test scripts to verify business logic of new or modified programs
  • Manage technical handover of new applications/enhancements from Project team to Production Support
  • Collaborate closely with other IT teams and vendors to understand the architecture and design and as warranted submit change requests for system improvements
  • Document, communicate and escalate technical issues, manage to resolution and articulate business impact
  • Comply with and help create/update policies and procedures, including standard operating procedure (SOP).

  • College or university degree in Information Systems, Computer Science or related field 
  • 7+ years of hands-on development and production support experience, incident response, bug fixes, major and minor enhancements
  • 3+ Years of Retail experience in RMS Version 13 or above. In-depth experience with out of the box functionality and ability to make required customizations
  • Deep technical knowledge of in Oracle Retail applications including RMS Foundation, REIM, RESA, Stock Ledger. Ideally with experience in RMS V13.2+. 
  • Experience in Oracle Retail integration with other non-Oracle applications
  • Demonstrated proficiency with SQL, PL/SQL, UNIX Scripting, Pro*C, Oracle Forms/Reports
  • Experience in Java or equivalent object-oriented programming language
  • Experience with testing tools and testing methodology
  • Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production  
  • Ability to learn new applications quickly, and support them in production.
  • Ability to think on both broad and detailed levels 
  • Excellent analytical abilities. Demonstrated problem solving skills in complex system environment
  • High tolerance for ambiguity matched with desire to organize it 
  • Strong verbal, written and communication and presentation skills 
  • Should be a team player, with ability to work in a highly collaborative environment 

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