Position Summary:

The Private Brands Systems Operations Lead manages the daily activities involved with all Private Brands systems, including but not limited to PLM, Adobe Illustrator, Colorwrite/xwrite, Kaledo, Optitex, Belk International System (BIS) and all systems that integrate and support Private Brands

Essential Functions/Responsibilities:
  • ·       Responsible for PLM application administration duties which include, but are not limited to, providing user access and updating all data tables to support Private Brands development

    ·       Lead the daily PLM and systems support to associates who support Belk’s Private brands, including answering user questions, problem resolution, and collaboration with IT, Merch Support.

    ·       Drive root cause analysis and system corrections with IT for support issues

    ·       Conduct individual user follow up training on PLM, BIS, RMS and any other needed systems

    ·       Key partner for reporting tools inclusive of data flow/aging reports

    ·       Monitors and resolves all exceptions with the appropriate cross functional team members and IT

    ·       Drive process improvements and adherence to the Belk Private Brands processes

    ·       Drive enhancement projects to improve application user experience

    ·       Contribute to and execute discovery, building of requirements, testing and validation of project enhancements


·       5+ years of relevant work experience

·       Previous work experience in the importing/product development field preferred

·       Working knowledge with PLM and workflow processes required

·       Strength in research and analysis



·       Strong communication and problem-solving skills; ability to work with all levels of management and across multiple and varied functional teams

·       Ability to effectively multi-task and prioritize in a fast-paced environment

·       Self-motivated and driven to learn

·       Highly entrepreneurial with a strong sense of accountability

·       Detail-oriented personality with strong time management and organizational skills

·       Analytical reasoning, and ability to interpret and evaluate complex information, while identifying patterns and essential issues required



Reports Directly to: PB Systems and Operations Manager



For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.


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