The Order Fulfillment Manager reports to the Director of Network
Fulfillment and is responsible for day-to-day order management and network Command
Center activities. He / she will be
accountable for seamlessly connecting order management and reporting activities
to customer experience and performance metrics.
The manager will ensure our Command Center activities continue to expand
and mature along with the rest of our fulfillment network. As this is an emerging capability, he / she is
responsible for assisting in deploying new capabilities using change
management, training, team development and process refinement. The manager ensures that our internal supply
chain organization feels aligned with any fulfillment activities.