Position Summary:

High Level Position Summary

Provide oversight and management of all store facility related support services, for 28 million square feet, in a manner which provides an effective, efficient and safe environment for all associates and customers. This includes but is not limited to repair and maintenance on: HVAC, Electrical, Plumbing, Roofing, Exterior Services, Vertical Transportation and Housekeeping.


Essential Functions/Responsibilities:

Responsibilities & Essential Functions

1.      Works directly with in-house teams and Facility Partner to ensure the delivery and completion of requested/scheduled services, in a timely and cost effective manner.

2.      Monitors, tracks, & reports on expense and usage trends for all areas managed by the Operations Facilities Department and assists the Director of Facilities in budgeting, forecasting, and variance analysis.

3.      Ensures that expenses for areas of responsibility are recorded accurately and on time according to financial deadlines.

4.      Assists directly in maintaining and improving the internal and external databases utilized to manage the related aspects of facilities management.

5.      Assists in the selection, oversight, approval of purchase/work orders and removal of vendors utilized to maintain and repair the company’s facilities.

6.      Conducts periodic site visits required to validate performance standards are being met and to facilitate review of additional cost savings or performance enhancing opportunities.

7.      Works with other areas of the business such as Finance, Store Planning, Divisions, Stores and related Facility vendors to ensure & maintain the ongoing operational efficiencies of the company’s locations.

8.      Develop and review savings opportunities; perform statistical and ROI analyses for new intelligent investments and identify/implement savings through process improvement strategies.

9.      Analyze and improve vendor performance; negotiate contracts and administrate billing automation protocol.

10.   Interface with various Facility related service companies and energy management contractors to ensure programs are functioning to capacity.

11.   Work with store construction and design teams to identify facility related equipment needs, along with the related budgets to improve efficiencies for related equipment/systems at new/remodeling locations.

12.   Work with Facility Partners to further develop the Facilities Asset and Maintenance Management Database(s); ensure proper operation and accuracy of facility related data.

13.   Assists in developing and publishing various monthly &/or quarterly (company-wide) utility awareness newsletters, alerts, etc.

14.   Assists in the management of company’s recycling efforts and related regulatory compliance, including increasing the level of recycling, and providing the necessary reporting & monitoring information.

15.   Develop and publish various monthly budget variance reports and assists in providing communications to various stakeholders (i.e., Finance, Divisions, etc.).

16.   Set-up and close all utility and maintenance contracts for new and closing locations.

17.   Work with utility reps to be sure Belk is receiving the lowest possible service rate.

18.   Develop and maintain working relationship with division representatives to insure support services are being provided in a manner which meets or exceeds required support levels.

19.   Work with Facility Partner to ensure submitted invoices are complete, accurate and timely.

20.   Work with Facility Partner to ensure specific strategic programs, associated directly with agreed KPI measurements, are successfully implemented and managed.

21.   Evening and weekend (on call) responsibilities for issues after hours.


Additional Responsibilities

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  • Special projects and other duties as assigned.
  • All employees are expected to be in compliance with government and corporate laws, rules, regulations, policies, and procedures.

Education, Training, and/or Certifications: 

Minimum Required:

  • Bachelors degree and/or equivalent years of experience
  • Specific Degree: Major in fields of Facilities, Construction Management, Engineering or Business
  • Ability to sit or stand for extended periods of time.
  • Ability to climb ladders periodically.
  • Ability to travel and operate a motor vehicle periodically.
  • Ability to operate PC, telephone, or other related office equipment.
  • Ability to lift up to 25 lbs.



Minimum Required:

Years of experience, specific work or project experience, and industry experience (industry examples: Retail, Financial Services, Consulting, etc.

  • 4 or more years of applicable experience
  • Specific work or project experience: Facilities


Knowledge, Skills, and Abilities:

Minimum Required:

High level examples include: ­­­­Communication, Interpersonal, Conflict Resolution, Negotiation, Analytical, Problem Solving, Innovation, Performance Management, Customer Service, Time Management, Computer, and/or Time Management. Please provide more specific requirements based on the needs in your area.

  • Ability to analyze/evaluate a wide range of facility related equipment & systems in regards to capabilities, repairs, operating capacities, preventive maintenance protocols, replacement criteria, and other related aspects of facility management.
  • Ability to understand and utilize technical charts (blueprints, schematics, flowcharts, drawings, etc.).
  • Proficiency in all Microsoft Office applications
  • Ability to perform mathematical calculations and /or balance computations.
  • Ability to analyze/evaluate invoice, statistical, or accounting data.
  • Ability to observe vendor & associate performance and communicate directions to individuals or firms using various formats.
  • Ability to understand policies/procedures and communicate them to associates.
  • Ability to formulate/administer budgets and analyze related reports.


The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

 For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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