Position Summary:
The UX Team Lead provides leadership and definition around the overarching usability and customer
experience strategy for Belk’s digital channels (web, mobile, tablet, etc.).

Essential Functions/Responsibilities:
  • Lead a team of UX/UI/CX professionals focused on optimizing the customer experience, creating compelling mobile-first user experiences that align the product development strategy and user analytics with customer intent, revenue goals, best practices and brand positioning.
  • Lead consumer-centric execution of interaction design and presentation layer customer experience across all digital channels.
  • Develop static wireframes, lo-fi prototypes, and hi-fi interactive prototypes of the user experience as part of a user centered design process.
  • Participate in constructive design reviews and critiques. Monitoring user experience design trends, and articulate the reasoning and strategy behind your solutions to team members, project partners and stakeholders
  • Participate in cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities. Proactively identify problems that arise in the project, outline options, recommend solutions, and escalate as needed. 
  • Drive customer-centric project deliverables and prioritize key UXA projects for improving the customer experience across digital channels.
  • Research the latest UX/UI concepts, trends and best practices, incorporate into practices and design patterns and make recommendations to improve the end-to-end customer journey.
  • Provide thought leadership by contributing subject matter expertise in the areas of interaction design, visual design, user experience best practices, ID patterns, user research, and online user behavior.
  • Grow and mentor a team of top-notch UX/UI/CX professionals.
  • Manage UX project resourcing, process, methodologies and documentation standards.
  • Recommend and establish UX tools, services and standards.
  • Represent the eCommerce team and effectively communicate with all levels / all areas within and outside the Belk organization in a brand centric and inspiring manner. 
  • Work closely with the IT, Merchants, Marketing and eCommerce teams to build strong relationships, deliver quality results, meet agreed upon deadlines and be a catalyst for creating state-of-the-art user experiences that surpass customer and business expectations.

  • BFA degree in design or an equivalent combination of training and experience.
  • User Experience Design:  7+ years
  • Management Experience: 3+ years
  • Digital Retail Experience: 5+ years
  • Strong analytical and organizational skills, with the ability to thrive in a fast-paced, deadline driven environment. 
  • Ability to plan and manage time and resources, establish priorities and meet goals.

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