Director of Store Technology and Selling Programs is responsible for defining and executing the strategic objectives for associate and customer facing store technology and store and associate selling and conversion programs. The Director is responsible for business requirements, business process, change management, departmental communication, departmental training, and analytics for all store facing technology initiatives and store selling programs.
As the Director, this individual will be responsible to provide the business direction and guidance respective to all Store Enabling Technology and Selling Program initiatives with oversight, and accountability of new store facing projects and programs. Key focus with enabling the business to deliver an aggressive growth plan, drive conversion, and optimized customer experience that is aligned to Belk’s overall vision.
This individual will partner with various business functional areas, across cross-functional teams, cross-project dependencies and stakeholders, and IT and Stores Leadership to drive execution across the bundle of projects and programs and ensure Belk is accomplishing its initiatives. Assesses projects’ operational impacts and ensures proper project planning, resourcing, and change management support.
Participates in overall business initiative planning and brings a current knowledge and future vision of store enabling technology to enhance the company’s competitive position. Provide leadership in determining the long-term success of our enabling technology and selling programs to ensure future growth.
§ Staff Development – Directs staff toward achieving departmental objectives through clear communication of expectations, implementation and enforcement of standards, policies, procedures and methodology. Provide consistent and clear feedback to team members on performance against goals and objectives. Assesses individual contributions and potential to develop actions plans for improvement.