The role of the Director of Application Support is to:
Support, maintain and ensure the availability of Belk’s Customer facing and internal applications. Working closely with business partners, this role is responsible for planning and implementing the application support strategy for the company. The Director leads the team in providing support to ongoing daily operations and strategic planning for ensuring high availability and reliability of the assigned applications portfolio. Working with business partners, extended IT teams and third-party vendors, this role is responsible for defining and implementing strategies to reduce inbound incidents for the operational environment and help the development teams with simplifying the overall operational environment.