Belk
Position Summary:The Customer Experience Specialist is a creative and collaborative thinker and problem solver that identifies areas of opportunity to improve the customer experience journey through form and function.
Essential Functions/Responsibilities:
  • Identify opportunities to reduce friction in the browse-to-purchase customer journey.
  • Develop and manage AB testing efforts to identify pain points throughout the experience.
  • Solve complex business problems with simple, industry-leading experience and design solutions
  • Stay abreast of emerging industry trends and the competitive landscape to provide insight on ways to improve website/app functionality and holistic experiences 
  • Conceptualize best-in-class digital experiences or applications and understand how each touch point is connected to the full user experience
  • Contribute to the improvement of the customer experience of applications, products and processes across the Belk organization.
  • Partner with Customer Service team to understand customer feedback and pain points.
  • Partner with UX team to develop enhanced customer experiences.
  • Partner with Analytics team to utilize data to drive assumptions, recommendations and reporiting of results
  • Be a strong vocal customer and user advocate.

Requirements/Qualifications:
  • Bachelor's degree is preferred
  • Must have a passion for championing customer experience
  • 3 – 5 years retail experience preferred
  • Experience in digital product management, retail management, marketing, digital merchandising and/or internet marketing
  • Experience in DemandWare platform is preferred

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