Belk
Position Summary:Responsible for administering the Remote Monitoring Program for incorporated stores. This individual works in conjunction with corporate, region, and division Loss Prevention management to guide incorporated stores in investigations, training and addressing shortage-related issues. Responsible for maintaining the security and safety of the Belk Store Services’ Corporate associates, contractors, vendors, visitors and other tenants.Responsible for administering the Remote Monitoring Program for incorporated stores. This individual works in conjunction with corporate, region, and division Loss Prevention management to guide incorporated stores in investigations, training and addressing shortage-related issues. Responsible for maintaining the security and safety of the Belk Store Services’ Corporate associates, contractors, vendors, visitors and other tenants.

Essential Functions/Responsibilities:
  • Management and Supervision
    • Directs, supervises, and develops a team of Remote Monitoring Center & Security Associates.
    • Conducts annual performance appraisals for Remote Monitoring Center & Security Associates.
    • Trains corporate security personnel tasked with assisting in Remote Monitoring Projects.

 

  • Security & Safety
    • Ensure the Corporate Office is monitored at all times by ensuring Security Associates are patrolling the grounds, monitoring alarm systems and CCTV cameras, and reporting any unusual occurrences
    • Responsible for the safety and security measures for the Corporate Office, including the monitoring of visitors, coordination of firefighting and evacuation, enuring entrance/exit controls, etc.

 

  • Remote Monitoring
    • Manages call volume and scheduling to support incorporated stores.
    • Assists store and regional management with investigations related to internal and external theft.
    • Supports the execution of corporate, division, and region initiatives related to shortage reduction.
    • Tracks statistics and publishes regular reports related to key apprehension, operational, and shortage measurements for incorporated stores.
    • Regularly reviews Loss Prevention exception reports and communicates findings to stores within the Remote Monitoring Program.
    • Assists and directs store management in compliance with company policy and procedure related to external theft, including apprehension of shoplifters, case management, and case resolution.
    • Maintains business partnerships with third party vendors and local law enforcement representatives.
    • Assumes a leadership role during crisis and disaster management situations. 

 

  • Project Management
    • Plans, executes and oversees the addition or up fit of new Remote Monitoring Stores.
    • Develops and administers software designed to track Remote Monitoring productivity.
    • Researches and communicates new technology solutions to Belk management.
    • Assists the Corporate Loss Prevention Manager with projects and initiatives related to the development of the Belk Loss Prevention program

    • Leadership
      • Represents the Remote Monitoring Center during conference calls, corporate meetings, seminars, etc.
      • Provides regular presentations to Belk management and third-party partners promoting the concepts, execution, and metrics associated with the Remote Monitoring Program.
      • Tasked with managing the continued evolution and performance of the Remote Monitoring Program, through applying new technology, policy and procedure, and other innovative efforts
Requirements/Qualifications:

Education, Training, and/or Certifications: 

Required:

§  Bachelors degree and/or equivalent years of experience

      Preferred:

§  Bachelors degree and/or equivalent years of experience

      Experience:

Required:

Years of experience, specific work or project experience, and industry experience (industry examples: Retail, Financial Services, Consulting, etc.

  • 4 or more years of applicable experience
  • Specific work or project experience: Intermediate working knowledge of CCTV hardware and software installation.  Intermediate working knowledge of Personal Computer Hardware installation, operation, and troubleshooting.
  • Industry experience: Loss Prevention

 

Preferred:

  • 6 or more years of applicable experience
  • Specific work or project experience: Project management. Intermediate working knowledge of PC software and business applications (Microsoft Word, Excel, Access, etc.)
  • Industry experience: Click here to enter text.

 

 

Knowledge, Skills, and Abilities:

Required:

Examples are: ­­­­Communication, Interpersonal, Conflict Resolution, Negotiation, Analytical, Problem Solving, Innovation, Performance Management, Customer Service, Time Management, Computer, and/or Time Management.

  • Communication
  • Conflict Resolution
  • Proficiency in MS Office

 

Preferred:

  • Problem Solving
  • Innovation
  • Analytical

Physical Demand:   Sedentary

 May be used for worker’s compensation claims or finding ADA accommodations. Please edit details if necessary.

Basic Overview:

  • Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • : Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree.
  • : Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • : Exert up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.

 The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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